HOW TO MAKE THE PURCHASE
The User must have an e-mail to be able to place orders correctly. The User must admit cookies and emerging sales, thus being able to make full and adequate use of the web.
So that the User can place an order correctly, he must complete the following steps:
- Locate the products that the User wants to acquire.
- Choose the sizes and quantities per model that the User wants.
- Add the selected products to the shopping cart of the website.
- Select the shipping method for the product you wish to purchase (look shipping conditions).
- Identify or register a new own and not transferable account of each User.
- Review all the elements of the selected purchase. You will be redirected to the payment Gateway. Enter your card information. You can make the payment with Visa and Mastercard cards, or throug PayPal.
- Formalize the order by clicking the tab to send order.
- The order will be correctly formalized at the time when the User receives a confirmation of the order online.
The User will be obliged to buy the requested products at the moment he clicks the “Send Order” tab at the end of the purchase process. By clicking on the “Submit Order” botton, the order requested by the User will be sent to Caviró Sport for its processing. As soon as we receive the order of a User, an automatic confirmation of receipt of order will appear on the Web, which will include the order number and the details of the purchase made by the User. The purchase agreement between Caviró Sport and the User is concluded as of that moment. Once the purchase process is finished, the client will receive a confirmation of the same by email. It is imperative that during the purchase process the User enters a valid email. If in 24 hours of the completion of the order you do not receive the confirmation, get in touch with Caviró Sport on the costumer service phone or through firstname.lastname@example.org email.
We advise Users to print or download a copy of the confirmation of the order confirmation sent, in case it is necessary to consult it later. However, the client, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order. Caviró Sport expressly reserves the right not to accept the orders of the Users or to cancel the purchase agreements, even after receipt of the order confirmation.
The payment cards will be subject to checks and authorizations by the issuer of the same. But if that entity does not authorize the payment, we will not be held responsible for any delay or lack of delivery, and we will not be able to formalize any contract with you.
Caviró Sport reserves the right to refuse any order or cancel any purchase, whatever the reason. Likewise, it reserves the right to cancel any purchase (even a previously accepted order), without beeing responsible or having to answer for any damage or expense, in the following situations:
- The product that the User wants to acquire is not available or there are no stocks of it (in which case the amount of the purchase made will be refunded).
- The billing information provided by the User is not correct or can not be verified.
- The order placed by the User is signaled by Caviró Sport´s systems as an abnormal or likely to be fradulent order.
- We have indications or the certainty that the User that processes the order is under 18.
- We have indications or the certainty that the User that processes the order is a distributor.
- We detect that there is an error in the price offered.
- We can not, for reasons beyond our control, make delivery of the order processed by the User in the address provided by the same.
The User can make the payment of the selected products with Visa or Mastercard cards, or through PayPal. We do not accept forms of payment other tan those mentioned, since the Web systems are not designed to process other methods of payment. Therefore we recommend not to pay for an order by any other method that is not one of those previously indicated. If even so, the User decides to pay a product through other methods, Caviró Sport will not be responsible for the loss of the amount paid, or of any type of damage derived from it.
Payments can only be processed if billing information can be verified. If the User uses the credit/debit card payment method, the financial entity will discount the amount of the purchase as son as the POS authorizes the operation.
Caviró Sport will retain ownership over the products until it has received the full payment for all of them and they have been delivered to the User.
The prices of the products indictated on the Web are in Euros and include the value added tax (VAT), but exclude shipping costs, which will be added to the total amount due, as stated in our Purchase information. Shipping costs are applied by order and are provided by the “Transport Agency” depending on the country of destination and service modality. If the currency of the country of the User does not match the one that appears in the prices of the products on the Web, and the User makes a purchase with said currency, the User´s bank that processes the purchase order will apply the Exchange rate corresponding to the date of purchase. The User´s bank may apply a different exchange rate, which will escape control of Caviró Sport.
In accordance with the provisions of the article 68 of the Law 37/1992 of December 28 of the Value Added Tax, the delivery of the articles will be understood located in the territory of applicaion of the Spanish VAT. The type of VAT applicable will be the legally valid one at all times depending on the specific article in question.
Caviró Sport only makes shippments in Spain (excluding the Canary Islands, Ceuta and Melilla), charging an amount of 3,50 euros for shipping costs in National territory.
It also makes international shippments to countries within the European Union. In this case the Price will vary from one place to another.
Shipping costs include transportation, insurance and customs clearence at origin.
We will try to send the order in the shortest possible time, but the receiver should take into account the provisions of the country of destination for the importation of the ítems requested, since Caviró Sport has no responsibility over them. Neither will be attributable to Caviró Sport the effects produced by strikes, armed conflicts or other circunstances beyond its control.
Caviró Sport will not be responsible for delays in customs clearence, or if the local authorities decide to confiscate any ítem included in a shippment.
The total amount that appears on the “Select Payment Method” includes taxes and shipping costs. Prices are also detailed in the confirmation of reception of the order, wich the User can print or download in case he needs to consult it. If the User makes the payment by credit/debit card, the total amount of the oder will be reflected in the extract in the currency in which the payment was made.
The prices of the products that appear on the Web may be subject to variations. Caviró Sport reserves the right to change prices without pior notice. As we indicate in the following point, the prices indicated at the time of purchase are the valid prices for that purchase.
Even though we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of any of the products you have requested, we will inform you as soon as possible and will try to give you a solution. Caviró Sport has no obligation to keep its offers and reserves the right to cancel purchase orders in case there was an error in the price information.
The payment gateway responsible for processing the payments made to Caviró Sport throgh the Web, applies the SSL security protocol (secure connection layers), one of the most powerful encryption platforms currently available. The data of the credit card that uses the User will be encrypted at the time they are provided and until the transaction has been processed. Caviró Sport will not store this information on any server.
Despite the use of security programs with encryption, nowadays the security of the information or of the payments that are transmited through the Internet or by email can not be guaranteed. Therefore we are not responsible for damages resulting from the use of electronic means of communications, including, but not limited to, damages that result from a failure or delay in sending electronic communications, interception or manipulation of electronic communications by third parties or through computer programs used for the thansmission of electronic communications or viruses.
Caviró Sport offers the costumers the Presale of products whose launching is about to happen, so that those interested in acquiring them can be sure to have the first units available for sale by the Company.
This operation, called commercially “Presale” or “Prepurchase” will be governed by the terms and conditions detailed here.
Customers can choose to pre-purchase the products offered for this purpose, through the Company’s Website. In turn, the customer will have to pay the online price in order to effect the opration by paying the price indicated on the website.
The Presale will not be perfected until the payment of the price is made.
Keep in mind that some of these items are subject to longer delivery times, which will be shown on the website and, in any case, will be delivered within a maximum period of 30 days from the date of Confirmation of the Order.
Caviró Sport S.L. reserves the right to modify the product launching date when, for reasons beyond its control, the same was not available for sale on the indicated date, which will not give rise to any compensation as long as the client knows and accepts this possibility from the beginning of the pre-purchase.
In case that after the prepurchase, Caviró Sport S.L. was unable to provide the costumer with the pre-purchased product, against the presentation of the due receipt, the same amount received in due time will be returned to the client, without this beeing able to make any additional claim.
In the case of mixed orders integrated by products corresponding to the usual purchase process and to products in presale (“Mixed Orders”), the ítems will have been ordered by you in the same order, but may be delivered separately and in different terms.
Once the presale products are prepared, we shall contact you to inform you that they are being sent (“Shipping Confirmation”). You have the right to withdraw from the contract within a period of 14 calendar days without the need for justification.
In the case of Mixed Products, the deadline for cancellation will expire at 14 calendar days of the date that you or a third party indicated by you, other tan the carrier, acquires the material possession of the last of the goods. The foregoing is without prejudice to the 30 days right of withdrawal that you have contractually counted from the Shipment Confirmation for each one of the goods that can be delivered separately and in different terms. If you make a purchase of a product in presale, all the provisions contained in these Conditions will also apply to you.
- A promotional code allows you to obtain a single discount on the purchase of a single product or on the order of more than one product during the period of time indicated in said promotional code, as long as it is used according to its terms and conditions.
- The promotional codes are personal and non-transferable and can only be used for online purchases through the Website. The User possessor of a promotional code will not be able to sell, change or assign the same to anyone. He is not allowed to reveal by any method said promotional code through website or other means of public offer, gift, sale or Exchange. He is not allowed to use promotional codes for commercial purposes.
- The promotional codes are linked to Caviró Sport brand. The User can not use the promotional codes with any other brand, Company or name. Neither is he allowed to use them in an illegal, improper or disrespectful way, or in any other way that damages Caviró Sport´s reputation.
- A promotional code can only be used to apply a discount on a specific product and for a single order. It is not posible to combine the promotional codes among themselves or with any other offer or promotion.
- The User is not allowed to change the promotional codes for money.
- Without affecting any other right that Caviró Sport may have, Caviró Sport reservs the right to cancel a promotion immediately, if it suspects that it has been used, or it is likely to be used, in violation of any of the conditions listed above or in any other incorrect way, whenever it deems it appropiate.
The processing of the products through the Website is subject to the availability of the products. We try by all means to guarantee the stock of all the products that appear for sale on the Website. However Caviró Sport reserves the right not to accept any order, or to cancel confirmed orders, for products for which there is no stock. In this case we would inform the User by amail and would reimburse him for any payment he might have made.
If the poducts are not in stock, that circunstance will be shown on the Website and the costumer will not be able to place his order until the Products are in stock and available for shipping. If Caviró Sport S.L. detects, once the Client´s order has been received, that a Product is out of stock, Caviró Sport S.L. will notify the Customer and return the payment made by the Customer.
The delivery time and the corresponding costs will depend on the availability of the Product, the shipping methods and the Messenger in question.
The risk of loss or damage to the merchandise is transmited to the costumer from the moment the delivery takes place at the customer´s home.
Caviró Sport is not liable under any way for damages caused by the misuse of the goods.
Caviró Sport hires transportation services to Dupla Logistics S.L. (hereinafter the “Transport Agency”) and then we expose the services and prices offered by it.
In case of having problems with the shippment or wanting to follow it, we request the User to get in touch with Dupla Ligistics S.L. through the mail email@example.com or through the contact phone +34 916 707-567.
We deliver your products from Mondey to Friday, but we do not deliver on certain holidays. Caviró Sport will only be able to process the orders destined to addresses in Spain (excluding the Canary Islands, Ceuta and Melilla) or in member countries of the European Union. We also make deliveries on Saturdays, which will be billed as a service 13.30 (look next point) with a surcharge of 0.50 euros/km (round trip) and a mínimum of 18 euros on the shipping price.
The delivery time consists of the sum of the preparation time of the order and the transit time of the shippment through the Transport Agency. The estimated times for the preparation of the orders are 24-48 hours, depending on the reception hours in our systems. At the time of preparation you have to add the time the Transport Agency needs to make the delivery at the address consigned in the order (transit time).
Shipping costs include transportation, insurance and customs clearance at origin.
We will try that the delivery time is realized in the shortest posible time, but the receptor should take into account the provisions of the country of destination for the import of the selected articles, since Caviró Sport does not have responsibility over them. Neither will the effects produced by strikes, war conflicts or other circunstances beyond its control will be imputable to it.
Caviró Sport will not be responsible for delays in costums clearance or if the local authorities decide to confiscate any item contained in a shippment.
Below we detail an explanatory table with shipping costs in National Territory depending on the selected shipping mode. In case a shipping is made in a country member of the European Union, the corresponding shipping costs will be calculated.
|Shipping 24 -48 h||Shipping before13.30h||Shipping at 10.00h *||Shipping at 8:30 h|
*Shipping at 10:00 in the morning of the next day
*Shipping at 8.30 in the morning of the next day
*Both types of delivery are considered Preferential, and to carry them out it is necessary to have the confirmation of service from the CAC department of Dupla Logistics, S.L.
Likewise, Caviró Sport offers the service to arrange a delivery time. This service, previously requested in the purchase section “Shipping Conditions”, will have an additional surcharge of 4,05 euros per expedition.
Delivery services include two delivery attempts, as long as they keep the same recipient, same address and same postal code.
In case the User, after the first delivery attempt, wants to change the shipping address, he will have to pay again the shipping costs.
In case of modifying the delivery address of the shipment (within the same postal code) an additional charge of 3,15 euros per expedition will be generated for Incorrect Address.
We will try to make the delivery of orders in a single shipment if possible. However, Caviró Sport reserves the righ to Split the delivery of the orders in case circunstances demand it: for instance, if part of an order is delayed or not available. In case we are forced to split an order, we will notify the User of our intention to do so by sending a message to the email address that the User has provided when placing the order. In that case Caviró Sport will not charge any additional shipping.
We recommend the User to check the condition of the packaging at the time of delivery of the order. In case the packaging is damaged, we recommend the User not to accept such shipment. In such cases, once Caviró Sport has processed the return, it will re-send the order without the User having to face the shipping costs.
The User will be able to cancel an order as long as it does not contain customized products, without having to give an explanation as long as the oder has not been issued. If a User wants to cancel an order and the order meets the conditions stated, he must contact us by sending an email to firstname.lastname@example.org that appears on the Web. At the time we receive the cancellation request, we will ask the warehouse the cancellation of the order. If the order is subject to cancellation, we sill send the User an email to confirm the cancellation and in case Caviró Sport has charged the price of the order, this will be immediately returned to the User.
The User that has placed an order through the Web, has the right to return the products that do not correspond to his order in case of receiving them that way. Likewise the User has the right to return a product already purchased in another size.
For this the User has a term of fourteen (14) calendar days to count from the delivery of the order, to make claims. This term does not constitute any violation of the rights that the User has by law. To proceed with the return, the User should fill out the returns form through the Web, and send them to info@cavirosport as well as to Dupla Logistics. After that, the client should take the package to the nearest collection point.
Once the product is received in the stores, and as long as the product complies with the requirements set forth in section 3, Caviró Sport will proceed to issue a new shipment with the correct size, product or color, or to refund the User for the amount of the order and the shipping costs.
In case the order is not accepted due to its no complying with the requirements set forth in section C, Caviró Sport will not proceed to reimburse the User for the amount of the order, and the product will be sent to the User. In this case the User must take charge of the costs of collecting the product (3.50 E) and of the new shipment (3.50 E).
Refunds will be made in the same way the original payment was made.
For this reason we recommend that before making a return, the User checks that it meets with requirements set forth in secion 3. We stress that if it does not meet them, the User will have to take care of the costs of collection and new shipment.
In the case that the User wants to return a product because it does not meet his expectations or for any other reason, he has a period of fourteen (14) calendar days from the delivery of the order, to make claims. This term does not constitute a violation of the rights that the User has by Law.
To proceed with the return the client must take the package to his nearest collection point. The package must include the completed return request that he can download in the followinf link, in pdf format. Once the product is received in the stores, and provided the product meets the requirements set forth in section 3, Caviró Sport will proceed to refund the amount of the order and the shipping costs to the User.
In case the order is not admitted due to its not fullfiling the requirements set forth in section 3, Caviró Sport will not proceed to refund to the User the amount of the order. In this case the User must take charge of the costs of collecting the product (3,50 E) and of the new shipment (3,50 E).
Refunds will be made in the same way the original payment was made.
For this reason we recommend the User, before making a return, to check that it meets with he requirements set forth in secion 3. We stress that if it does not meet with them, the User will have to take care of the costs of collection and new shipment.
- the products have not been used or washed in any way (The User can try on clothes and shoes without making sporting use of them or any other use different from the mere act of trying on the products);
- the product keeps intact its original labels, without any manipulation;
- the product is complete, as, for example, returning the two elements that constitute a pair.
It is worth mentioning that Caviró Sport´s products are subjected to a quality control before leaving the warehouse. Therefore, no return of any product that does not comply with the previous requirements, will be processed.
This Privacy and Personal Data Protection Policy establishes the bases on which Caviró Sport (hereinafter Caviró Sport) with address at calle Aurioles 42, Local 3 – 28018 Madrid, Spain, a company that at present operates in Spain the sale of products of the Caviró Sport Brand, treats your personal data, when you provide them to us during your experience, through the website www.cavirosport.com (hereinafter the Web) or through your voluntary subscription to our Newsletter.
- Responsible: Caviró Sport S.L. (hereinafter “Caviró Sport”)
- Address: Calle Aurioles 42, Local 3 – 28028 Madrid, Spain
- NIF: B87957494
- E-mail: email@example.com
In compliance with the provisions of the General Data Protection Regulations (Regulation (UE) 2016/679 of the European Parliament and of the Council of April 27 2016) and with the LOPD (Organic Law 3/2018 of December 5 on Personal Data Protection and guarantee of digital rights).
Caviró Sport informs the User/client that the personal data provided by him will be treated only by Caviró Sport and, if applicable, incorporated into its files for the correct provision of services and in order to respond to queries, suggestions, doubts and budget requests made by Users.
The data of the Users will be kept confidential during the time required for this purpose and for compliance with legal obligations, and will not be communicated to third parties.
The data provided through your voluntary subscrption to the Newsletter service will be used to send you information about the products and services of Caviró Sport. These data will be kept while you do not request the exercise of the right of suppression of your personal data and will be used respecting your will at all times, which may be modified through the exercise of rights recognized to you by the RGPD.
If a User provides Caviró Sport data of third parties, the User himself must, under his responsibility, inform the affected party about the provisions of the legal text of the Web, and is responsible for having previously obtained his consent. Anyone who is affected may exercise his rights of access, rectification, cancellation and opposition by sending an email to firstname.lastname@example.org.
You are informed that you can revoke the consent previously provided, as well as exercise the rights of access, rectification, cancellation, opposition, limitation and portability on your data, by sending a written text acompanied by a copy of the official document proving your identity, addressed to Caviró Sport S.L. through email at the address email@example.com, indicating in the Issue line the right you want to exercise.
We explain briefly, below, the scope and content of the rights you can exercise.
Right of Access: Right to consult if we have personal data of yours, and, if so, to request information about such personal data.
Right of Rectification: Right to ask us to rectify your personal data when they are inaccurate and to complete incomplete personal data whenever you request it.
Right of Suppression, Cancellation or Omission: Right to obtain, without undue delay, from the data controller, the suppression of personal data that concern you.
Right of Opposition: Right to oppose, at any time, for reasons related to your particular situation, that personal data concerning you be the subject of a treatment.
Right to data Portability: Right to receive the personal data concerning you that you have provided us, in a structured format of habitual use and mechanical reading, and to transmit them to another entity without any impedimento on our part, whenever it is technically possible and within the limits forseen in the 20 RGPD article itself.
Right of Limitation of Treatment: Right to mark the personal data kept by us in order to limit their treatment in the future.
Right to Review Automated Decisions: Right not to be the object of decisions based only on the automated processing of your data.
In order to speed up the service offered, identifying with máximum speed each user, the Web uses “cookies”.
Cookies are blocks of data that certain websides send to the hard disk of a computer when this is connected, in order to identify them, this information being stored on the hard disk of the User´s computer.
The User has the possibility of configuring his browser to install a “cookie” or to reject all or some of the “cookies”. In the latter case it will not be possible to guarantee the functioning of the Web services. Caviró Sport uses “cookies” for various purposes, among them to ensure greater speed and personalization in the service given to the User.
What are Cookies?
Cookies are blocks of data that certain websides send to the hard disk of a computer when this is connected, in order to identify them, this information being stored on the hard disk of the User´s computer.
Through the use of these devices the Web server is allowed, among other things, to store and retrieve information concerning the User, such as his navigational habits or those of his equipment, his preferences for vewing the pages of that server, names and passwords, products that interest him most, etc.
Cookies are essential for the operation of the internet, providing innumerable advantages in the provision of interactive services, facilitating the navigation and usability of our website.
The following information will help you to understand the different types of cookies:
|Types of cookies|
|ACCORDINS TO THE ENTITY THAT MANAGES THEM:||Own cookies||Are those collected by the editor to provide the service requested by the user.|
|Third-party cookies||Are those collected and managed by a third party. These cannot be considered own cookies.|
|ACCORDING TO THEIR DURATION:||Session cookies||They collect data while de user browses the network in order to provide the requested service.|
|Persistent cookies||They are stored in the terminal and the information obtained will be used by the responsible of the cookie in order to provide the requested service.|
|ACCORDING TO THEIR PURPOSE||Technical cookies||They are the necessary ones for the correct navigation through the network.|
|Personalization cookies||They allow the user the characteristics (language) for navigation through the network.|
|Analysis cookies||They allow the provider analysis linked to the navigation made by the user, in order to track the use of the website, as well as statistics of the most visited contents, number of visitors, etc.|
|Advertising cookies||They allow the editor to include advertising spaces on the web, according to the contents of the web itslf.|
|Compartmental advertising cookies||They allow the editor to include advertising space according to the information obtained through the user´s browsing habits.|
According to the provitions of article 2.2 of the Law 34/2002, of July 11, on Services of the Information and Electronic Commerce Society (LSSI-CE), Caviró Sport informs about the cookies used in our website according to their purpose:
They are essential to carry out a transition or request initiated by the User, and their purpose is to remember the information that the User has provided when surfing the Web, and to manage the degree of connection during the session.
These cookies allow Caviró Sport to collect data related to the use that Users make of the Web, including the content in which the User clicks while browsing the Web, to improve the performance and design of the Web. These cookies may be provided by an external provider of Caviró Sport of analytical tools, but they will be used only for the purposes related to the Web.
These cookies store information related to the use that the User makes of the Web, in order that Caviró Sport can provide Users with promotional information and other types of information for the User through the Web.
Each type of Web browser offers ways to restrict or eliminate cookies. For more information on how to manage cookies Caviró Sport recommends the User to visit the corresponding link below:
Firefox: https//support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies- sitios-web-rastrear-preferencias?redirectlocale=es&redirectslug=habilitar-y-deshabilitar-cookies-sitios-web
Chrome: https//support google.com/chrome/answer/9564?hl=es
All those interested who voluntarily subscribe to receive the Newsletter edited by Caviró Sport will be able to:
- Know everything before anyone! We will notify you of the launching of the next Special Collections, the launching of new products or of news of interest.
- Benefit from discounts and exclusive promotions.
- Get exclusive prices on selected products throughout the year.
- Enjoy gifts on designated days.
In compliance with the provisions of the 216/679 Regulation of April 27, of the European Parliament and of the General Council of Data Protection (RGPD) and the Organic Law 3/2018 of December 5 on Protection of Personal Data and guarantee of digital rights (LOPD), we inform you that Caviró Sport will submit to treatment the personal data voluntarily provided by you, for the purpose of managing your subscription request to the Newsletter service.
- Caviró Sport S.L.
- Calle Carlos Aurioles 42, Local 3 – 28018 Madrid, España
- NIF: B87957494
Data collected through your voluntary subscription to the Newsletter service will be used to send you information about products and services of Caviró Sport.
These data will be kept while the exercise of rights of suppression of your personal data is not requested, and will be used respecting your will at all times, which may be modified through the exercise of rights recognized by the RGPD.
No communications or transfer of data are expected.
The integrity and confidentiality of your personal data are guaranteed with the necessary technical and organizational measures at all times.
You may exercise de rights of access, rectification, deletion, opposition, limitation and portability, and not to be the object of automated individual decisions (including the elaboration of profiles), in the terms that are specified in the additional information.
You can consult the additional and detailed information about Our New Data Protection Policy by cliking “PRIVACY AND PERSONAL DATA PROTECTION POLICY”.